De*****ing Customers

This is the most worst and most disappointing customer service I have every received and will never deal with DSTV Multichoice or recommend them to anyone ever again. Their staffs are *********** and fail to resolve matters caused by them. On 26 August 2019 I cancelled by DSTV (Multichoice) subscription via the DSTV Now app, I communicated with Hlonepho Phakoe who gave confirmation of final outstanding amount to be done and I made the final payment. In September 2019 I noticed another debit order on my account that requested to go thru. I again communicated with DSTV (Multichoice) and learned that the cancellation was never executed on their side. When I asked why as I have proof of the cancellation, the answer from Itumeleng Motlhabi, whom assisted me was "I do not know"! I was informed that there were now another outstanding amount to be paid (this after I had already cancelled and made final payment!), but there is apparently also a credit on my account, they will resolve the matter. Then on 27 January 2021 I received a text message (sms) from a company called TCR indicating on behalf of Multichoice I now have an outstanding account balance with Multichoice. I phoned TCR, spoke to Zandile and explained the above to them; they requested that I email everything including the proof to ***, which I did. I have since received 6 x text messages and phone calls from TCR telling me that I still have an outstanding Multichoice account and they still can’t find any communication or emails from my side On 22 Feb'21, I received a text message from TCR , I phoned them and was told the same outstanding account is still due with Multichoice. I asked that a superior person from either TCR or Multichoice to phone me with a resolution to this matter. On 19 Mar'21, I received a text message from TCR, I phoned them and was told the same outstanding account is still due with Multichoice. They confirm they do not see any communication or emails on their side! They again gave me the same email (*** ) and this time another email (***) to which I then forward the email I had previously sent. On 7 Apr'21, I received a text message from TCR, I phoned them and was told the same outstanding account is still due with Multichoice. I phoned Multichoice at 10h05 am, spoke to Nolothando again explained all above, she placed me on hold for 34 minutes trying to find an explanation/resolution and then I got cut off. I again phoned Multichoice and spoke to Bongi, explained everything again. Bongi could not find any outstanding amount on my account for, Aug’19, Sep’19, Oct’19 or Nov’19. Bongi gave me a conclusion of the only thing that could have happened is that they failed to cancel or suspend the service at the time of cancellation. Why is this? “I do not know”. The query will be escalated to the financial department and they will contract me in 24 to 48 hrs. (I NEVER RECEIVED ANY FEEDBACK). On 10 Apr’21, 13 Apr’21 and again on 5 May’21 TCR (spoke to Thabang) sent me text messages and phone called still claiming the outstanding account with Multichoice……? Even with all the proof of my cancellation and final payment made, they still fail to resolve such an unnecessary and frustrating matter that is clearly caused by *********** staff at DSTV and Multichoice. No superior, manager or even a consultant from DSTV Multichoice contacted me as I requested until today, not even one attempt from their side to resolve the matter, shows that they refuse to admit a mistake made on their side. How many customers just pay money to them as a result of their mistakes???