1 reviews | Active since Feb 2015
DE*****ING CUSTOMERS
Since December 2015 DSTV/Multichoice has been ********ly deducting money for Package Deal that I did not order but they decided I should have. This was all a surprise to me when a DSTV Explora showed up at my work address. Hundreds of phonecalls later, hundreds of so called escalations and Reference numbers and nothing is being done. DO NOT BE FOOLED. THIS FIRM IS COMMITTING *****. My Refund on overpayments made, as they are quick to Debit your bank Account, is nowhere in sight. To Learn this month I would be paying R1681.00 over my usual instalment. How are they allowed to get away with this. I am not receiving the service from them, I do not hold any of their products, WHAT AM I BEING CHARGED FOR. DO NOT GIVE THESE PEOPLE YOUR BANKING DETAILS FOR DIRECT DEBITS. YOU WILL BE SORRY. Nobody ever phones you back, nobody is capable of doing their job. Good news for those out there who do not want to work and still get paid, DSTV/MULTICHOICE is the place for you. ---Its time consumers ESCALATE the sh***t service you provide and the ********** transactions you think you can get away with ---MULTICHOICE DO NOT REPLY TO MY EMAIL to say you are going to escalate my issue!!!!!!
We're sorry to hear of the disappointment and of the inconvenience you have experienced in this regard. Please accept our sincere apologies for the delayed response.
According to our records, you have been assisted. Your refund was referred to our finance department for urgent approval. Feedback will be provided as soon as more information becomes available.
Should you require any further assistance, please feel free to make use of our touch points below to contact us :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,
We're sorry to hear of the disappointment and of the inconvenience you have experienced in this regard. Please accept our sincere apologies for the delayed response.
According to our records, you have been assisted. Your refund was referred to our finance department for urgent approval. Feedback will be provided as soon as more information becomes available.
Should you require any further assistance, please feel free to make use of our touch points below to contact us :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,
