De*****ed by Multichoice

I was de*****ed by multichoice. During June school holidays i upgraded to a premium package. Normally when i upgrade Multichoice debits my account for pro rata. I agreed to pay pro rata and as usual ut was supposed to be debitted and this was not done . Thanks to the consultant who arranged the upgrade and did not donthd debit . My account was blocked although i pay in advance through debit order monthly. For more than 10 years i had this account,i have never paid cash or at service centres. I had to pay recconection fee. This is a ****/*****. The consultant did not do the work properly now i have to pay the penalty. Still waiting for the Supervisor to contact me as promised yesterday .Consumers be alert of this.