MM
Molebogeng M

1 reviews | Active since Jun 2021

05 Jul 2022, 15:55

De*****ed by dstv

I'm up to my wits since mrng I have been calling them speaking to different consultants and aslo talking to them on watsap and Facebook I'm on price lock with dstv and I have been paying R350 on a monthly basis the consultant tells me there's no contract today nd it state on my statement that dstv is charging me 2 subscriptions nd when I ask they can't explain and they go as follows R314 and R109 both are compact nd ow on my date to pay I paid my R350 now they saying I owe them R219 nd they charged me reconnection fee also I feel de*****ed nd being ********** by dstv nd it's a monthly thing I call every month for them to fix their mistakes I'm really tired you guys are just *****s nje they say I added show max I don't even know how it works since last week I called them saying they canceled it now they say I have been charged for it for something I did not watch nor connect common guys I'm so angry I feel. Like just canceling this dstv I'm really tired of calling every month

0
Replies (6)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Jul 2022, 18:24
Official
Hi , 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Jul 2022, 18:26
Official
Hi , 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Jul 2022, 18:45
Official
Hi , 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
MM
Molebogeng M's update05 Jul 2022, 18:59
Reviewer Update
The R50.00 reconnection fee is also required to reconnect and since DStv is paid for in advance, the subscription from the day of reconnection until 29-07-22 too since your payment date is the 30th. Please note we will not reconnect services without this payment. ~MD my paying date is always on the first get ur facts straight
MM
Molebogeng M's update05 Jul 2022, 19:02
Reviewer Update
Please note your account owed R95.15 when you paid the R350.00 on 01-07-22. The showmax was charging you R49.00 not R99.00 and can only be activated by the customer. As advised above the Compact on Price Lock is R409.00 and you have been paying R350.00, therefore short paying the account. You have to make the R218.82 for your services to reconnect your service and to bring your account up to date. ~MD this is how you trate a client that has been with u since 2013 I have been calling since morning even now but nothing you guys are very cruel no customer service they dropped calls on my ears hmmmm.
MM
Molebogeng M's update06 Jul 2022, 14:08
Reviewer Update
They since said they acknowledge receiving a complaint nothing is resolved they didn't even contact me nor send message so I'm without watching tv second day but I paid if so please dstv bring back my R350 then because wats the use of me paying and I'm not watching TV