DE*****ED BY DSTV

I dont even think they deserve this one star!! It is with great displeasure that i write this. Spoke to an agent on chat who advised me regarding my charges and billing. I quote she said for 8 days my charges are R165 which includes R50 for reconnection fees, showmax, disney plus and pvr functions.

When i did my calculations it is clear that ive been ********** by dstv for the past 37 months. I requested a refund then she went on and on on me on a call om how she will get a warning for this and SHE WILL NOT HELP AND I WILL NOT GET A REFUND.. Which she later on hung up on me.

I was then called by a team leader as they say named Irene. Irene didnt strike me as a team leader. The way she spoke to me made me feel as she was one of tge agents aswell. I told Irene what happened with her agent and that i need a refund for the past 37 months she said she has to look into this. At 1st she said shes looking at the chat as we speak, i guess she saw that her agent fumbled amd then said she needs to ask the agent for her chat id or number so she can look into this. But because i have screenshots i suggested ill send her screenshots which she then said she needs to escalate this. Please note theres calls recorded by your company so i suggest someone listens to those calls. I then asked Irene to cc me on the email she will be sending out to management as an escalation and she advised she woll.

She then called me again abit later advisng me regarding the prices and all and i stick to what Moipone said. She also said I WILL NOT GET A REFUND. You need to listen to her tone on both calls. So i asked Irene to get a copy of the CPA law that Dstv has in place and quote what it says regarding pricing and what happened that day. She told me she wont do that.

I want a refund as i have been de*****ed by multichoice for the past 37 months more than R10 000. I need this looked at urgently and need to get a way forward asap regarding this matter. I have chats of these and if dstv thinks they slick and wont refund me. Im going to take this further.

My number is *** and email address *** should you wish to contact me!