Deeply Dissappointed DSTV

I am greatly disappointed in the DSTV Streaming option. The website reads: "Stream within 5 minutes". You create an account and have to make a payment. I chose the credit card payment option for the premium package. It is now 11 days later and I still have to follow up DAILY as to why my account is not active. I sent through a proof of payment (bank statement for credit card payments) on the 18th of September. Yet they have still not allocated the payment to my account. The problem has been escalated at least 2 or 3 times. Yet I have lost all trust in DSTV.