Deeply dissapointed
Good evening, all I want is a reconnection. Now I have made payment now I get told they have a technical problem and my reconnection query has been escalated. Om that is fine, sometimes you run into technical problem. I understand that, but when I ask how long it will take as I have a child who wants to watch TV I get told average turnaround time is 24Hours!!! Really???? You have my money and I have to wait 24 hours???? Excellence personified!!!!! Keeping the country connected my ass
Helpful (0)
Replies (8)0
Replies (8)'s updateReviewer Update
12 Aug 2023, 22:51I will be updating here to show the timeliness of my disappointment and theft they committed against me. Still no tv to watch after paying my subscription. Quite interesting, will they deduct today from subscription as I have paid for today until next payment date but I have received no services. Doubt that, they are sitting with my money and I am sitting with no channels to watch.
's update12 Aug 2023, 22:51
Reviewer Update
I will be updating here to show the timeliness of my disappointment and theft they committed against me. Still no tv to watch after paying my subscription. Quite interesting, will they deduct today from subscription as I have paid for today until next payment date but I have received no services. Doubt that, they are sitting with my money and I am sitting with no channels to watch.
's updateReviewer Update
12 Aug 2023, 23:00Remember this is only to activate a package and the query has been escalated and may take on average 24 hours to be resolved!!! Unbelievable just to activate a package already paid for I must wait this long. Totally unacceptable!!!! If they don't get their money they are quick to switch off your subscription but now they have my money but I have nothing to watch. It has been 5 hours now
's update12 Aug 2023, 23:00
Reviewer Update
Remember this is only to activate a package and the query has been escalated and may take on average 24 hours to be resolved!!! Unbelievable just to activate a package already paid for I must wait this long. Totally unacceptable!!!! If they don't get their money they are quick to switch off your subscription but now they have my money but I have nothing to watch. It has been 5 hours now
DStv (MultiChoice)'s replyOfficial
12 Aug 2023, 23:28Hi Christopher K,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter
DStv (MultiChoice)'s reply12 Aug 2023, 23:28
Official
Hi Christopher K,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter
's updateReviewer Update
13 Aug 2023, 00:54Hour nr 8 since having made payment and still no services. Wonder what their policy is for having received payment for services but not providing those services.
's update13 Aug 2023, 00:54
Reviewer Update
Hour nr 8 since having made payment and still no services. Wonder what their policy is for having received payment for services but not providing those services.
's updateReviewer Update
13 Aug 2023, 07:3914 Hours later and still I have no channels to watch.
's update13 Aug 2023, 07:39
Reviewer Update
14 Hours later and still I have no channels to watch.
's updateReviewer Update
13 Aug 2023, 09:20So there is a new development in the saga of getting my package activated. Spoke with agent right now and was told I need to pay R180 cancelation fee. When accepting this discount offer I asked if I downgrade will I have to pay R180 cancelation fee, and was told only when downgrading to easy view. That is the only reason I accepted this offer so basically they gave me false information to get me to accept the offer.
's update13 Aug 2023, 09:20
Reviewer Update
So there is a new development in the saga of getting my package activated. Spoke with agent right now and was told I need to pay R180 cancelation fee. When accepting this discount offer I asked if I downgrade will I have to pay R180 cancelation fee, and was told only when downgrading to easy view. That is the only reason I accepted this offer so basically they gave me false information to get me to accept the offer.
's updateReviewer Update
14 Aug 2023, 13:25Ok so my problem got sorted yesterday and I can view my channels again. A lovely agent assisted me just now with the cancelation fee that is going to be reversed because I was given the discount offer with false information. Thank you very much Celumuzi for your patience and help with my reversal. You are excellent
's update14 Aug 2023, 13:25
Reviewer Update
Ok so my problem got sorted yesterday and I can view my channels again. A lovely agent assisted me just now with the cancelation fee that is going to be reversed because I was given the discount offer with false information. Thank you very much Celumuzi for your patience and help with my reversal. You are excellent
's updateReviewer Update
14 Aug 2023, 18:36I am available after 8nat night or calls not during the day. Otherwise send me an email
's update14 Aug 2023, 18:36
Reviewer Update
I am available after 8nat night or calls not during the day. Otherwise send me an email