SS
Schalk S

1 reviews | Active since Nov 2015

15 May 2017, 10:07

Deducting subscription fee of an absurd amount

<p>I have a pricelock plan from DSTV. My subscription per month is R799. At the end of March 2017 DSTV deducted R2144.71 from my bank account and at the end Of April R1633.55 from it. I started to query this on 1 May 2017. I have phone the call centre 5 times, mailed them 6 times and spoken to consultants more than 5 times already. I am just being told that the matter is escelated and that I will be contacted back. Since I started this procedure , nobody has been in contact with me. DSTV have deducted more than R2100 over the past two months more than they should have and is now refusing to get in contact with me regarding my refund. I find this to be so unprofessional and can't believe this is happening from an international company.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 May 2017, 10:10
Official

Dear Schalk

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

SS
Schalk S's update15 May 2017, 15:57
Reviewer Update

Still waiting on a reply or any sort of response.