Deducted more money

<p>Good day </p> <p>In the month of October 2016 . I change my package from compact to Premium . Then we ask if we can do a 3 view . They told me that my decoder was old and Ihave to get the new explora . So we did apply for a price lock deal and the message that was send said they will get back to you in 24 hours or 48 hours they will contact you . But I waited and phone them after a week . Then they did the price lock . I waited again for the installer and on the 26/27 Of October 2016 . I phone to cancel the normal Package of Premium so that only the new price lock can be paid on on my account . The Guy at the custer care centre told me he will stop it on their side and give me a ref number 8452 . On the 28 October 2016 my sms for the bank show they dediced R 1970.00 for me . So I phone them the same night the agent said he is sorry and that they will refund me the amount of R 800 and something . And it will take 3 working days . Now this morning I phone them and I spoke to Thomas and he said I must go to the bank and reverse the amount . But the fault is on their said . Because one person say this and other one says that . He said he will get back to me with a mail or sms . But nothing is done yet . No communication with Thomas . I don't know what to do ........</p>