deducted money for premium package

<p>I phoned your call centre (012) ********** on the morning of the 18th of November to ask you guys to <br />upgrade my package from compact to premium for a one weekend cause I wanted to watch the Andre Ward vs Sergey Kovalev fight on the 19th of November.<br />Then the guy who was helping me told me that I would need to pay +-R230 for the package to be upgraded and that I would have to upgrade for the whole month and I could not only upgrade for that specific weekend or for a few days.<br />I told him that I would make the payment on that Saturday afternoon at store so that my payment could reflect on your accounts immediately, I then changed my mind and did not make the payment.</p> <p>My package was subsequently not upgraded. Then this morning, i get an sms saying you guys deducted R759 from my account. I was shocked cause I did not know that my package had been upgraded without me making the payment.<br />I would like you guys to downgrade my package to compact again and a reverse the difference into my account, I can't accept this.</p> <p>If you can't do this I will have to stop my subscription with multichoice altogether.</p> <p>Very disappointed customer.</p>