deducted money after I cancelled, and have not refunded it

<p>I cancelled DSTV in Aug, They scheduled it for end of the month, as you cant cancel mid month, At the end of the month I received an SMS saying that I had been re-connected. I checked my aco**** and they had deducted the monthly fees, I would say *******ly (their authorisation had been revoked). I phoned next morning 29 Aug at 11.15. I was told to wait one week so that it would reflect in their account before they can refund. I accepted that, they want to make sure they have the money before giving it back.</p> <p>BUT, I had to phone again on 13 Sep, I was told then that it was being escalated.</p> <p>BUT, I phoned again on 28 Sep. nothing yet. Now I am told I must fill in forms, get proof of bank account etc. EXCUSE ME, but multichoice knew where to deduct it from, Multichoice can put it back where they took it from. Why must I inconvenience myself, take time off work to go to the bank to get proof of bank account, to get money that multichoice STOLE from me,</p> <p>I would like me money back please.</p> <p>Ref: ********** 3-i38</p>