decorder not working and held a phone for 40mins without getting help

I phoned multichoice today(21/02) from 6:20pm and I held for 40mins waiting for a consultant to pick up my call but unfortunately it was just a waste of my airtime. I was phoning to report my decoder as it isn't working, keeps showing 3colours(red, green and orange) on and off. I'm definitely sure that my account is up to date. its annoying and irritating that I'm not getting any service from multichoice when I have been with them for almost 7yrs. I'm really ****ed off about this. by the way, I was 149 customer holding on their line as per their message.