Decorder Issue

Multichoice please educate your agents to be ready for the calls when we call that call Centre looks or sounds to be a tavern with young boys and girls giggling not taking us serious when we call, a young stupid boy call himself Prince Shiburi with a stinking attitude DROP A CALL ON ME so if that's how multichoice works please Cancell my subscription with immediate effect stop debiting my account on the 25th of every month, the boy didn't verify my details didn't even bother to go through my details, stop hiring stupid young boys like Prince, I think he drop the call thinking that he didn't even go through my details no one will pick the account and he won't write anything, please floor managers or supervisors sort your house there instill some discipline and rules. I seriously need action to be taken against this young boy this is a serious offence with call Centre experience an agent is not allowed to drop a call unless a customer is using abusive words towards that agent with me it was different at some stage I'll have to repeat myself to this stupid boy and lots of giggling at the background still a huge problem in that call centre it's like ur calling a tavern or shebeen.