RM
Ruth M
1 reviews | Active since Oct 2011
22 Mar 2016, 11:11
Decorder disconnected
I have two decoders with Multi choice, 1 is in Durban and 1 in Johannesburg. I called to downgrade both of them to easy view and the money is debited from my bank account every month. Later the one in Durban was disconnected and they say I requested it. I spoke to an agent on the 06/003/2016 regarding this and she was not helpful. I requested to speak to a supervisor and I waited until I dropped the call. On the 20/03/2016 I called to upgrade my second decoder to compact but they say they cant upgrade it as I'm owing R30.00. What is it for as the money is debited on my account . I'm not a cash payer, why do I have outstanding amount. Why my other decoder is still off as I didn't request to close it.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Mar 2016, 15:07Hello ruthmgoboza,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
please note that we have tried contacting you numerous times however we couldn't reach you please contact *** for further assistance . Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
please note that we have tried contacting you numerous times however we couldn't reach you please contact *** for further assistance . Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
Best regards,
DStv (MultiChoice)'s reply25 Mar 2016, 15:07
Official
Hello ruthmgoboza,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
please note that we have tried contacting you numerous times however we couldn't reach you please contact *** for further assistance . Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
please note that we have tried contacting you numerous times however we couldn't reach you please contact *** for further assistance . Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
Best regards,