Deconder downgrade

I have been trying to downgrade to dstv compact I called the customer care they could not assist they said I must call tomorrow after so much waste of airtime. I used their WhatsApp chat and I did not win. This is the message I have been getting the whole time [01/02, 18:35] DStv South Africa: I'm busy getting the package costs for you. Please note that this may take up to 3 minutes. [01/02, 18:37] DStv South Africa: Sorry, something went wrong on our system.

Just give me a moment while I check to see if the downgrade costs have been generated. [01/02, 18:37] DStv South Africa: Would you like to *upgrade* or *downgrade* your package? [01/02, 18:37] DStv South Africa: You don't have any outstanding requests to change your package, so let's check your decoders. [01/02, 18:37] Judith: Downgrade [01/02, 18:38] DStv South Africa: You have multiple decoders. On which decoder would you like to downgrade the package?

1. Decoder with *DStv Compact*, and Smartcard ***** and Serial Number *V**** 2. Decoder with *DStv Compact*, and Smartcard ***** and Serial Number *S****

_[Tip: You can reply '1' to select ***]_

Any extra charges that will be charged to my account it's on them. Please change both my Decoder to access as in today Second January 2021. Thank you