mB
mukesh B
1 reviews | Active since Jun 2015
20 Jul 2015, 16:21
Decoders not Connecting to Extraview
2 days of calling multichoice, billing is incorrect, extraview not working. Services not connected. Self Service not working either. They blaming the new software that Multichoice did. They cannot veven connect add on services on my primary decoder. My secondary decoder does not exist on their system anymore. My screen says I my account is in arrears. Typical South African service.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Jul 2015, 11:07Hello mbudhoo,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your Extra View service has been activated and the billing on your account adjusted.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your Extra View service has been activated and the billing on your account adjusted.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply21 Jul 2015, 11:07
Official
Hello mbudhoo,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your Extra View service has been activated and the billing on your account adjusted.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your Extra View service has been activated and the billing on your account adjusted.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert