Decoder Reboot Loop
<p>I have an Explora and I haven't been able to watch any form of TV for the past week as my decoder reboots itself every 5 minutes. I'm completely disgusted by the lack of communication from Multichoice and the poor call centre agents don't even know how to help with this problem. I went online to see if there are other people with similar problems and I found tons of people, all complaining about the exact issue after the "software update". One person said the solution is to RESTORE FACTORY DEFAULTS AND FORMAT HARDRIVE, but I've got very precious recordings that I don't want to lose. Besides, why should it come to such if I'm continously PAYING for a service that SHOULD be rendered from such a massive company? ?? Uterely DISGUSTED by multichoice. No form of solution sent out while I pay for a subscription that I can't utilize? ? ?</p>
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Replies (3)
DStv (MultiChoice)'s replyOfficial
17 Oct 2016, 07:55Dear Kelebogile Maila
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply17 Oct 2016, 07:55
Official
Dear Kelebogile Maila
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Oct 2016, 11:01Good day Kelebogile Maila
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
We have escalated your concerns to our technical department for urgent investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply17 Oct 2016, 11:01
Official
Good day Kelebogile Maila
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
We have escalated your concerns to our technical department for urgent investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Oct 2016, 11:02Good day Kelebogile Maila
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
We have escalated your concerns to our technical department for urgent investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply17 Oct 2016, 11:02
Official
Good day Kelebogile Maila
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
We have escalated your concerns to our technical department for urgent investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Best regards,