SM
Sylvia M
1 reviews | Active since Feb 2021
10 Feb 2021, 16:20
DECODER PROBLEM-DSD
Good afternoon ,I'm really tired with the system for DSTV ,my Decoder has died 3 months back and every weekend im going to an DSTV agency they have no stock,i went to Block XX soshanguve,gezina twice and wonderpark ,they recently took my number at Gezina said they will call when they have stock and until now im still waiting.How do you except me to pay DSTV premium if i dont have a decoder.I only bought this decoder in August 2020 but December it was dead.My warranty will end while still waiting.Dissatisfied Customer.SMF Makgobola
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
10 Feb 2021, 18:22Hi Sylvia Makgobola,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Feb 2021, 18:22
Official
Hi Sylvia Makgobola,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Feb 2021, 13:07Hi Sylvia,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have confirmed that I have escalated the matter to the DStv decoder dispatch for confirmation of decoder delivery to the agencies and I will provide feedback.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have confirmed that I have escalated the matter to the DStv decoder dispatch for confirmation of decoder delivery to the agencies and I will provide feedback.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Feb 2021, 13:07
Official
Hi Sylvia,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have confirmed that I have escalated the matter to the DStv decoder dispatch for confirmation of decoder delivery to the agencies and I will provide feedback.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have confirmed that I have escalated the matter to the DStv decoder dispatch for confirmation of decoder delivery to the agencies and I will provide feedback.
Kind Regards,
DStv: Hello Peter Team
Best regards,