Decoder problem and then smartcard not wanting to pair with new decoder

Would like to lodge a complained about Springs branch. Had problem with my HD PVR, I had the decoder at branch on Monday. They gave me new one but then smart card did not want to pair with new decoder. They did not have stock of smart card. Said I must phone Wednesday. Then they said they do not have stock must phone Thursday, again no stock, and even today, no stock. Now they want me to drive to another town to get a smart card. When I said that I am paying for a service that I do not get, and feel they must make a plan to accommodate me as a paying customer, and drive there themselves to fetch me one. They said that they can’t another branch stock. I told them I will phone DSTV complains department about this, they said I must do that if I want to and put phone down on me.

I just feel why must I drive to another town to fetch smart card, if the branch in my own town do not have stock. This is not fair, and also not service. Now again this whole weekend I will not have DSTV.