DECODER PLAN NONSENSE

A MONTH AGO I TOOK THE DECODER PLAN FOR R529.00 ITS THE COMPACT + EXPLORA AND A MONTH LATER I AM TRYING TO CHANGE THE PACKAGE TO THE PREMIUM + EXPLORA FOR R899 WHICH IS MORE MONEY THAT I WILL BE PAYING ,NOW THE CALL CENTRE SAID I CANT CHANGE THE PACKAGE TO PREMIUM ,SO I TOLD HER THAT SHE MUST GIVE ME AN AMOUNT SO I CAN SETTLE MY CONTRACT THAN TAKE OUT THE PREMIUM ,ALL THEY KEEP SAYING IS SOMEONE WILL CALL ME EVEN A WEEK LATER STILL NO ONE PHONED ME ,I SMS FROM ANOTHER CELLPHONE THEY WERE QUICK TO CALL THAN I ASK THEM CAN I SETTLE THE CONTRACT ALL THAT THE LADY SAID IS \I DONT KNOW\" CAN SOMEONE HELP ME OR MUST I JUST BE HAPPY WITH THE COMPACT PACKAGE ,BUT THEY ALSO ADVERTISE THAT U CAN BUY OUT THE CONTRACT"