Decoder Ownership Change
Firstly the front desk of the customer service is inefficient. I might as well push a button or use a computer. Each time I have received a ticket I have left empty handed because I can only receive the necessary information from the service counters. There should be 5 vital questions asked at the front desk before customers receive a ticket<br> Secondly DSTV has done very little to inform the public of the risk of buying second-hand decoders & the documentation needed before you accept to purchase a second-hand decoder. Even your customer service agents & technicians don't understand the correct protocol. I was told by the first agent that I needed either a form from the owner or an affidavit if I was not in possession of the form. When I returned with affidavit I was then told I needed affidavit & form<br> I needed the affidavit because the documentation is missing! it is illogical to require both<br> Decoder has not been reported ****** and DSTV has the owner details on record but refuses to use that information to contact the owner or request change. I must contact the owner myself even though I don't have the owners contacts & multichoice can not provide me with this info either.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
07 Mar 2016, 14:10Hello Mafioso,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
You`ll need to supply us with proof of payment from the place you bought your decoder. This can be in a form of a till slip or an invoice. Please refer to the website for details,
https://selfservice.dstv.com/faqs/change-of-ownership
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
You`ll need to supply us with proof of payment from the place you bought your decoder. This can be in a form of a till slip or an invoice. Please refer to the website for details,
https://selfservice.dstv.com/faqs/change-of-ownership
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Pfarelo
Best regards,
DStv (MultiChoice)'s reply07 Mar 2016, 14:10
Official
Hello Mafioso,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
You`ll need to supply us with proof of payment from the place you bought your decoder. This can be in a form of a till slip or an invoice. Please refer to the website for details,
https://selfservice.dstv.com/faqs/change-of-ownership
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
You`ll need to supply us with proof of payment from the place you bought your decoder. This can be in a form of a till slip or an invoice. Please refer to the website for details,
https://selfservice.dstv.com/faqs/change-of-ownership
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Pfarelo
Best regards,
's updateReviewer Update
01 May 2016, 06:35Dear Pfarelo,
Thank you for your response.
My issue is more complex than you seem to understand and the problem is there is very little warning or protocol in place for people purchasing decoders through online classifieds.
I arranged purchased of my decoder via online classifieds and paid in cash and this was all done a month ago. All I have is an atm withdrawal on record and a phone number of the individual who sold it to me who I realise now is not the registered owner. The decoder has not been reported ****** and you have the details of the owner on record.
Please could you attempt to contact the registered owner as multichoice has confidentiality rules that do not allow me to see that contact information.
I have attempted to contact the individual who sold me the decoder but he is unreachable.
I have no other way of making contact with the owner except through multichoice.
I hope you will understand and be able to be of assistance.
Kind regards,
Marcio Quintal
's update01 May 2016, 06:35
Reviewer Update
Dear Pfarelo,
Thank you for your response.
My issue is more complex than you seem to understand and the problem is there is very little warning or protocol in place for people purchasing decoders through online classifieds.
I arranged purchased of my decoder via online classifieds and paid in cash and this was all done a month ago. All I have is an atm withdrawal on record and a phone number of the individual who sold it to me who I realise now is not the registered owner. The decoder has not been reported ****** and you have the details of the owner on record.
Please could you attempt to contact the registered owner as multichoice has confidentiality rules that do not allow me to see that contact information.
I have attempted to contact the individual who sold me the decoder but he is unreachable.
I have no other way of making contact with the owner except through multichoice.
I hope you will understand and be able to be of assistance.
Kind regards,
Marcio Quintal
's updateReviewer Update
01 May 2016, 10:40The message above is an email response I sent to multichoice months ago which they still have not responded to. Pathetic response to a serious problem with the potential to be abused by **********. Consumer protection means nothing to this company.
's update01 May 2016, 10:40
Reviewer Update
The message above is an email response I sent to multichoice months ago which they still have not responded to. Pathetic response to a serious problem with the potential to be abused by **********. Consumer protection means nothing to this company.
's updateReviewer Update
16 May 2016, 11:30Still waiting for serious action to take place regarding my complaint. Multichoice is yet to provide any real assistance.
This is a serious problem with huge potential of abuse by **********!!!
Online classifieds such as Gumtree and OLX are not protecting consumers and neither is Multichoice by allowing these platforms to freely sell their decoder products to an unsuspecting public who know very little regarding the change of ownership procedure.
's update16 May 2016, 11:30
Reviewer Update
Still waiting for serious action to take place regarding my complaint. Multichoice is yet to provide any real assistance.
This is a serious problem with huge potential of abuse by **********!!!
Online classifieds such as Gumtree and OLX are not protecting consumers and neither is Multichoice by allowing these platforms to freely sell their decoder products to an unsuspecting public who know very little regarding the change of ownership procedure.
's updateReviewer Update
21 Aug 2017, 13:51Just shows how useless DSTV customer service is. More than a year later and I am still sitting with a decoder I can't use and no one has made a constructive effort to resolve my problem. Clearly consumer protection is a joke to this company.
's update21 Aug 2017, 13:51
Reviewer Update
Just shows how useless DSTV customer service is. More than a year later and I am still sitting with a decoder I can't use and no one has made a constructive effort to resolve my problem. Clearly consumer protection is a joke to this company.