CS
Chetralekha S
1 reviews | Active since Apr 2018
15 May 2021, 11:16
Decoder not working
I am disappointed disgusted with DStv. All my recording are erased. Disk full although it is not. Had to drive on the 14 May to Umhlanga. Had to reboot and was told nothing wrong with my decoders. If we give you another one it will be an old one whichever us serviced. Came home connected both decoder. The second decoder not working. Phone DStv. Was told get a technician. My cost. What’s happening. Such poor service. And further more all and sundry service providers to DStv insist on me taking a new contract. Now DStv. You send me at your cost the two NEW decoders. All HELL will brake loose.
Helpful (0)
Replies (4)0
Replies (4)CS
Chetralekha S's updateReviewer Update
15 May 2021, 13:38After coming in yesterday. Why do I need to wait in a queue when it’s only to pick another decoder. Why.
CS
Chetralekha S's update15 May 2021, 13:38
Reviewer Update
After coming in yesterday. Why do I need to wait in a queue when it’s only to pick another decoder. Why.
DStv (MultiChoice)'s replyOfficial
15 May 2021, 14:22Hi Chetralekha,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 May 2021, 14:22
Official
Hi Chetralekha,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
CS
Chetralekha S's updateReviewer Update
15 May 2021, 20:50Waited at Dstv till 15:10 only to find that the secondary decoder is giving the same problem It is not receiving the signal from main decoder. I am now 'FEDUP' Who has the time to drive from the North Coast to Umhlanga every day to sit outside and then inside for 2hours 10 min. Dstv needs to send someone at their cost to sort this out
CS
Chetralekha S's update15 May 2021, 20:50
Reviewer Update
Waited at Dstv till 15:10 only to find that the secondary decoder is giving the same problem It is not receiving the signal from main decoder. I am now 'FEDUP' Who has the time to drive from the North Coast to Umhlanga every day to sit outside and then inside for 2hours 10 min. Dstv needs to send someone at their cost to sort this out
DStv (MultiChoice)'s replyOfficial
16 May 2021, 15:16Hi Chetralekha,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our 1st telephone conversation, we tried contacting you at 15h03 and could not get hold of you.
Please provide us with a suitable time for us to contact.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our 1st telephone conversation, we tried contacting you at 15h03 and could not get hold of you.
Please provide us with a suitable time for us to contact.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 May 2021, 15:16
Official
Hi Chetralekha,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our 1st telephone conversation, we tried contacting you at 15h03 and could not get hold of you.
Please provide us with a suitable time for us to contact.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our 1st telephone conversation, we tried contacting you at 15h03 and could not get hold of you.
Please provide us with a suitable time for us to contact.
Kind Regards,
DStv: Hello Peter Team
Best regards,