Decoder not received after 2 months of being approved for Price Lock!!!!

I called to apply for Price Lock. I was approved for price lock end of Jan 2021. Ever since I still have not received the Decoder. The frustrating thing is I'm the one who always has to follow up with DSTV and the Company that is supposed to come and install the decoder on the progress. No one comes back to me and give me feedback. Every time I call and ask for feedback I'm told it will be escalated and should be delivered in a few days. its almost end of March now and still have not received the decoder. I have been a customer of Multichoice for many years.

Today when I call their call centre - to ask why I'm billed for Price Lock when I haven't received the decoder. I couldn't get an answer for that.

Please can i get this sorted asap..its been 2 month waiting for decoder. I WILL NOT BE PAYING FOR SOMETHING I DONT HAVE.