zM
zandi M
1 reviews | Active since Jun 2011
27 Sept 2022, 23:24
Decoder not playing after loadshedding
Worst service iam receiving from Multichoice,i have been having an issue with my explora decoder,its 1 & half week now,decoder not playing aftr loadshedding keeps on scanning and switching off ,i called multichoice several times with no assistance,i took my decoder to Maponya walk in centre i was told the decoder does not have a problem,the lady told me she flushed everything it will be fine i asked her to give me a new one since i have insurance she told me they dont have stock,when i got home decoder only played for few hours then started rebooting and switching off,ihave tried to engage with someone on their social platform im a told again to take it back to the nearest walk in centre which is time consuming,iam fustrated iam unable to watch tv while i pay for the service and insurance,i get no joy from Multichoice
Helpful (0)
Replies (11)0
Replies (11)
DStv (MultiChoice)'s replyOfficial
28 Sept 2022, 07:19Hi Zandi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Sept 2022, 07:19
Official
Hi Zandi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
zM
zandi M's updateReviewer Update
28 Sept 2022, 16:41I would like to know when will this issue be resolved,i called the callcentre today and was adviced to go again to a walk in centre because my decoder has a hard drive issue ,when i get there iam told they dont have decoders all over the branch why do i still pay for services and insurance when iam not getting any joy my kids are fustrated and no one bothers to assist,worse service ever
zM
zandi M's update28 Sept 2022, 16:41
Reviewer Update
I would like to know when will this issue be resolved,i called the callcentre today and was adviced to go again to a walk in centre because my decoder has a hard drive issue ,when i get there iam told they dont have decoders all over the branch why do i still pay for services and insurance when iam not getting any joy my kids are fustrated and no one bothers to assist,worse service ever
DStv (MultiChoice)'s replyOfficial
29 Sept 2022, 10:04Hi Zandi,
May you kindly pick up the call there is some missing information that I need in order to Fastrack your query.
Kind Regards
May you kindly pick up the call there is some missing information that I need in order to Fastrack your query.
Kind Regards
Best regards,
DStv (MultiChoice)'s reply29 Sept 2022, 10:04
Official
Hi Zandi,
May you kindly pick up the call there is some missing information that I need in order to Fastrack your query.
Kind Regards
May you kindly pick up the call there is some missing information that I need in order to Fastrack your query.
Kind Regards
Best regards,
zM
zandi M's updateReviewer Update
29 Sept 2022, 10:13You can call sorry i missed the call
zM
zandi M's update29 Sept 2022, 10:13
Reviewer Update
You can call sorry i missed the call
DStv (MultiChoice)'s replyOfficial
29 Sept 2022, 14:25Hi Zandi,
Please see the feedback below.
Kindly note, I tried contacting the customer to confirm the completion of the claim request for her faulty device to no avail.
Please note I've gone ahead and processed it, customer will receive an SMS notification once an installer has been allocated to the claim. TAT is 2 to 5 working days.
Kind Regards,
Please see the feedback below.
Kindly note, I tried contacting the customer to confirm the completion of the claim request for her faulty device to no avail.
Please note I've gone ahead and processed it, customer will receive an SMS notification once an installer has been allocated to the claim. TAT is 2 to 5 working days.
Kind Regards,
Best regards,
DStv (MultiChoice)'s reply29 Sept 2022, 14:25
Official
Hi Zandi,
Please see the feedback below.
Kindly note, I tried contacting the customer to confirm the completion of the claim request for her faulty device to no avail.
Please note I've gone ahead and processed it, customer will receive an SMS notification once an installer has been allocated to the claim. TAT is 2 to 5 working days.
Kind Regards,
Please see the feedback below.
Kindly note, I tried contacting the customer to confirm the completion of the claim request for her faulty device to no avail.
Please note I've gone ahead and processed it, customer will receive an SMS notification once an installer has been allocated to the claim. TAT is 2 to 5 working days.
Kind Regards,
Best regards,
zM
zandi M's updateReviewer Update
29 Sept 2022, 19:12I am not happy honestly 2 to 5 working days after all the struggle,so im paying for service that im not even receiving can this be sorted tomorrow if not multichoice you have lost a client.💔
zM
zandi M's update29 Sept 2022, 19:12
Reviewer Update
I am not happy honestly 2 to 5 working days after all the struggle,so im paying for service that im not even receiving can this be sorted tomorrow if not multichoice you have lost a client.💔
zM
zandi M's updateReviewer Update
30 Sept 2022, 08:43May i please get assistance on this issue asap
zM
zandi M's update30 Sept 2022, 08:43
Reviewer Update
May i please get assistance on this issue asap
DStv (MultiChoice)'s replyOfficial
30 Sept 2022, 08:46Hi Zandi,
Please note that the claim has been processed unfortunately the turnaround time is 2 to 5 working days.
Kind Regards,
Please note that the claim has been processed unfortunately the turnaround time is 2 to 5 working days.
Kind Regards,
Best regards,
DStv (MultiChoice)'s reply30 Sept 2022, 08:46
Official
Hi Zandi,
Please note that the claim has been processed unfortunately the turnaround time is 2 to 5 working days.
Kind Regards,
Please note that the claim has been processed unfortunately the turnaround time is 2 to 5 working days.
Kind Regards,
Best regards,
zM
zandi M's updateReviewer Update
30 Sept 2022, 08:56Wow dstv that is the worst service ever 2-5 working days meaning i will have no access to dstv again until next week mean time debit order goes on if the installer is not here today im cancelling this service and taking up with you Ceo
zM
zandi M's update30 Sept 2022, 08:56
Reviewer Update
Wow dstv that is the worst service ever 2-5 working days meaning i will have no access to dstv again until next week mean time debit order goes on if the installer is not here today im cancelling this service and taking up with you Ceo
zM
zandi M's updateReviewer Update
30 Sept 2022, 21:55Afternoon the instaler came and installed the decoder but iam not happy firstly the guy when he was busy with installation he told me the decoder he came with is not getting signal he said to me the problem is the Lnb he said i need to buy a new one or he can give me a second hand one for R350 i told him i wont afford tht he tested the decoder with his lnb still same problem no signal then he said thd issue is the cable,he then proceeded and put in a new cable and after installation he told me i need to pay R350 for his cable which was not communicated before he could change the cable,i now need to pay for changing the cable worse he couldnt even link the secondary decoder he told me my decoder is outdated how do i sort this out i cannot afford to pay this installer may you please assist
zM
zandi M's update30 Sept 2022, 21:55
Reviewer Update
Afternoon the instaler came and installed the decoder but iam not happy firstly the guy when he was busy with installation he told me the decoder he came with is not getting signal he said to me the problem is the Lnb he said i need to buy a new one or he can give me a second hand one for R350 i told him i wont afford tht he tested the decoder with his lnb still same problem no signal then he said thd issue is the cable,he then proceeded and put in a new cable and after installation he told me i need to pay R350 for his cable which was not communicated before he could change the cable,i now need to pay for changing the cable worse he couldnt even link the secondary decoder he told me my decoder is outdated how do i sort this out i cannot afford to pay this installer may you please assist
zM
zandi M's updateReviewer Update
02 Oct 2022, 05:28Hi i can you please assist urgentlu as the installer is demanding his money how do i sort out this issue
zM
zandi M's update02 Oct 2022, 05:28
Reviewer Update
Hi i can you please assist urgentlu as the installer is demanding his money how do i sort out this issue