CR
CHANTYN R
1 reviews | Active since Dec 2017
16 Nov 2020, 07:46
Decoder not activated
I am writing on behalf of my sister, she took out price lock and they came to install it. The installer received an error while trying to activate it, we then called the call center and they said thy r offline and someone would call my sister back.... Nothing happened, Saturday we spent the whole day on the phone and they kept saying the same thing that it's escalated. I spoke to Zolani which was very never minded even played music while speaking to me said after 3 hours the decoder will be on still to date nothing!!! Please rectify this
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
16 Nov 2020, 08:25Hi Chantyn,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Nov 2020, 08:25
Official
Hi Chantyn,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Nov 2020, 10:09Dear Chantyn,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per telecom, the Price Lock contract has successfully been activated. The pro-rated amount due is R240.66. Please ensure to make payment within 24hours to avoid disconnection. The number to be used as a reference when making payment is ***.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per telecom, the Price Lock contract has successfully been activated. The pro-rated amount due is R240.66. Please ensure to make payment within 24hours to avoid disconnection. The number to be used as a reference when making payment is ***.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Nov 2020, 10:09
Official
Dear Chantyn,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per telecom, the Price Lock contract has successfully been activated. The pro-rated amount due is R240.66. Please ensure to make payment within 24hours to avoid disconnection. The number to be used as a reference when making payment is ***.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per telecom, the Price Lock contract has successfully been activated. The pro-rated amount due is R240.66. Please ensure to make payment within 24hours to avoid disconnection. The number to be used as a reference when making payment is ***.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
CR
CHANTYN R's updateReviewer Update
16 Nov 2020, 10:11Hi once again i would like to thank you for your wonderful service offered. Please forward this to your manager as you are a asset for multichoice.
thanks,
thanks,
CR
CHANTYN R's update16 Nov 2020, 10:11
Reviewer Update
Hi once again i would like to thank you for your wonderful service offered. Please forward this to your manager as you are a asset for multichoice.
thanks,
thanks,