Decoder loaded onto incorrect account

Good day,

To whom it may concern.

I opened up a new DStv account tonight, and asked that my email address be changed. After not receiving any further correspondence in this regard, I tried logging onto my DStv account to see my invoice, to no avail. Later tonight, I phone again to try and resolve my email address, just to find out that my decoder was loaded onto another person's account... How does this work? So it should be resolved according to the agent I discussed it with, but if it does not get resolved, am I going to get cut off?

I got DStv just for the purposes of following the Motorsport season, so if I get cut off and am not able to see the live F1 as of next week, I will cancel DStv and find other means to follow the sport I love...

What about some of my other personal details which might now be compromised as it is on another persons account?

Thank you to the agent who tried to resolve this later tonight, I do appreciate it. But I think better controls should be in place for stuff like this to not happen in the first place, especially considering legislation such as POPIA.

I would just like to ensure that your technical team are able to look into this issue, as I really do not have time or energy for any more admin in this regard.