PM
Patricia M
1 reviews | Active since Apr 2018
03 Jul 2020, 12:17
Decoder issue
Can someone please advise as to why we pay must insurance for our decoders and when they break, you replace them with refurbished decoders that for some odd reason it is also broken,
I took my explorer to the service centre in Randburg sometime in May 2020, the error message that was displaying stated that the hard drive is *******ed. they changed my decoder with a refurbished one that some odd reason stated giving me issues a month after receiving it, It now says the hard drive is *******ed.
So I fail to understand how you replace a decoder with a non functioning one.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
03 Jul 2020, 12:22Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Jul 2020, 12:22
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Jul 2020, 18:40Dear Patricia,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, we tried getting in touch with you on ***, however to no avail.
Please be aware that while your concerns are noted, it is stated in the policy wording that "in the event of damage that occurs in respect of clause 3.1.1 and 3.1.2, we will replace your decoder at a MultiChoice Customer Service Centre with a decoder from service stock of the same or similar type." This is the reason why refurbished decoders are given.
Please click on this link to access the mentioned policy document https://www.dstv.co.za/media/12030/nmsis-policy-wording_20-feb-2020.pdf
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
***
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, we tried getting in touch with you on ***, however to no avail.
Please be aware that while your concerns are noted, it is stated in the policy wording that "in the event of damage that occurs in respect of clause 3.1.1 and 3.1.2, we will replace your decoder at a MultiChoice Customer Service Centre with a decoder from service stock of the same or similar type." This is the reason why refurbished decoders are given.
Please click on this link to access the mentioned policy document https://www.dstv.co.za/media/12030/nmsis-policy-wording_20-feb-2020.pdf
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
***
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Jul 2020, 18:40
Official
Dear Patricia,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, we tried getting in touch with you on ***, however to no avail.
Please be aware that while your concerns are noted, it is stated in the policy wording that "in the event of damage that occurs in respect of clause 3.1.1 and 3.1.2, we will replace your decoder at a MultiChoice Customer Service Centre with a decoder from service stock of the same or similar type." This is the reason why refurbished decoders are given.
Please click on this link to access the mentioned policy document https://www.dstv.co.za/media/12030/nmsis-policy-wording_20-feb-2020.pdf
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
***
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, we tried getting in touch with you on ***, however to no avail.
Please be aware that while your concerns are noted, it is stated in the policy wording that "in the event of damage that occurs in respect of clause 3.1.1 and 3.1.2, we will replace your decoder at a MultiChoice Customer Service Centre with a decoder from service stock of the same or similar type." This is the reason why refurbished decoders are given.
Please click on this link to access the mentioned policy document https://www.dstv.co.za/media/12030/nmsis-policy-wording_20-feb-2020.pdf
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
***
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
PM
Patricia M's updateReviewer Update
07 Jul 2020, 11:31Good day
Thank you for the feedback.
you replace a decoder with a refurbished one right? what is warranty/guarantee on those refurbished decoders? I mean a month of using the decoder and it mulfunctions, that does make sense to you?
Thank you for the feedback.
you replace a decoder with a refurbished one right? what is warranty/guarantee on those refurbished decoders? I mean a month of using the decoder and it mulfunctions, that does make sense to you?
PM
Patricia M's update07 Jul 2020, 11:31
Reviewer Update
Good day
Thank you for the feedback.
you replace a decoder with a refurbished one right? what is warranty/guarantee on those refurbished decoders? I mean a month of using the decoder and it mulfunctions, that does make sense to you?
Thank you for the feedback.
you replace a decoder with a refurbished one right? what is warranty/guarantee on those refurbished decoders? I mean a month of using the decoder and it mulfunctions, that does make sense to you?