Decoder Insurance is Meaningless

A lightning strike late Monday hit my decoder which is INSURED through Multichoice. I went to the local agent, Pontus Electronics and they determined it was the Power Supply only. They had stock for sale (R160), but NOT for an insurance replacement?! Somehow, this stock is not the same. Most people would fall for sacrificing the R160. Nice trick...<br> I called DSTV helpline. They said I could come to Randburg or Centurian! Again, to save R160 - Nice Trick..<br> I then said they should simply switch me off to stop the billing while I have no service. NO CAN DO. I MUST go back to the service centre to arrange that, so more running around at MY time & expense. <br> Supposedly one of the most technologically advanced companies in SA, yet their service and system sucks, except the parts designed to skin the public....