PS
Peter S
1 reviews | Active since Mar 2015
18 Mar 2015, 21:46
Decoder insurance *********
I had a call from a sales rep for decoder insurance, advising me that according to their records I have an Explorer decoder. I was advised that if I did not take out insurance on the decoder I would have to wait 3 months for a replacement decoder to be available if mine became faulty afterthe warranty period expired and it would cost me R2000.00 for a replacement.<br> This seems to me as either ********* or at least ******ion.<br> Has anyone else received a call like this.
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DStv (MultiChoice)'s replyOfficial
19 Mar 2015, 14:40Hello IC-706,
We apologies for the inconvenience caused. Could you please send us the number that you receive the call from to allow us escalate the to the relevant department to be investigated.
The repair fee for PVR is R590.00. Explora is PVR. The waiting period for a replacement depends on the walk-in centre visited. Service centres issue the decoder on the same day. 3 months is the waiting period for something else regarding software related issues for a newly activated decoder care insurance.
Regards
Nesta
We apologies for the inconvenience caused. Could you please send us the number that you receive the call from to allow us escalate the to the relevant department to be investigated.
The repair fee for PVR is R590.00. Explora is PVR. The waiting period for a replacement depends on the walk-in centre visited. Service centres issue the decoder on the same day. 3 months is the waiting period for something else regarding software related issues for a newly activated decoder care insurance.
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply19 Mar 2015, 14:40
Official
Hello IC-706,
We apologies for the inconvenience caused. Could you please send us the number that you receive the call from to allow us escalate the to the relevant department to be investigated.
The repair fee for PVR is R590.00. Explora is PVR. The waiting period for a replacement depends on the walk-in centre visited. Service centres issue the decoder on the same day. 3 months is the waiting period for something else regarding software related issues for a newly activated decoder care insurance.
Regards
Nesta
We apologies for the inconvenience caused. Could you please send us the number that you receive the call from to allow us escalate the to the relevant department to be investigated.
The repair fee for PVR is R590.00. Explora is PVR. The waiting period for a replacement depends on the walk-in centre visited. Service centres issue the decoder on the same day. 3 months is the waiting period for something else regarding software related issues for a newly activated decoder care insurance.
Regards
Nesta
Best regards,