Decoder insurance
I tried to put the correct decoder on my DSTV decoder insurance, SD PVR 3000. They have the previous decoder still on. it was replaced in 2006 with another after it was struck by lightning . I was at Multichoice in Randburg in 2008 to correct it.
Tried to correct it in 2013 again.
I was at Multichoice in Randburg to correct it and again on the 23 Sept 2017
On the 14 they send me a CASE NUMBER: ********** and say they will come back to me in 48 hours
On the 20 I get a call to say someone will call me back soon. (Now it’s no longer 48 hours but 120)
On the 23 I after I send a message. I again get a message "We acknowledge your query/complaint escalated to our department and you can expect a response within 48 hours."
It’s now 26th October 2017. Every time they say they will come back to me.
Dear Danie Nieuwoudt
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
Dear Danie Nieuwoudt
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
Good day Danie Nieuwoudt
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
Your concerns has been escalated to our insurance department for urgent investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Danie Nieuwoudt
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
Your concerns has been escalated to our insurance department for urgent investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,