Decoder insurance
About a year ago I my single view decoder for a new hd decoder.I went to multi choice to have my hd one tuned in and have my old one cancelled, I also asked the consultant to cancel the insurance. Now more than a year later I called them with a query and was told that my old decoder was still insured . I then asked for it to be cancelled for the second time.i have now lost a years installments due to their incompetence.
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DStv (MultiChoice)'s replyOfficial
13 Apr 2016, 09:42Hello Daniel1963,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DCC department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DCC department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
Best regards,
DStv (MultiChoice)'s reply13 Apr 2016, 09:42
Official
Hello Daniel1963,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DCC department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DCC department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
Best regards,