decoder disconnected

Very bad service from multichoice! called in, using my cellphone, spoke to Portia molebatsi who kept me on hold for 20 mins and didn't bother to ask me to be patient during those 20 mins, I then hung up and called again spoke to kabelo ndamane who just transferred the call whilst I was busy talking, Charlene picked it up and I had to confirm my details again, phone cut as I ran out of airtime. loaded airtime again and spoke to Bongani who was patient and stayed with me on the phone, told me my payment is showing but they have system errors, so he escalated it to their business desk who will sort it out in 2 hrs. 15 hours later still no change. Called in again this morning spoke to ntombifuthi who emailed the error to her supervisor Kagiso shonolekae.....I'm still waiting....very disappointed.