Decoder disappearing from your system

Good Evening,

I just want register a formal complaint.

In my holiday home I have 2 decoder, which are:

1. Primary – Explora Ultra – *** and 2. Secondary - Explora 2A – ***.

I have an issue with the Explora 2A, it plays for few days and from there it throw error code 16-4. When I called you contact centre on ***. I am told that they cant find it on the system. I am not sure how does this happen because I had this decoder for 2 years.

Every time I am asked to take to the Multichoice Care Centre, I did this in July 2020 and in December 2020.

I spend lot of time on the phone trying to get this decoder working but to no avail and I am tired of taking it to your care centre as it is far and it normally take 3 to 4 days to return, when it returns it works for few months then it starts again.

With all these inconvenience I am still paying full subscription every month.

I don’t know what else to do, I have been Multichoice client for over 20 years on Premium but the service am getting is not fair.

Can someone tell me what else to do now?