Decoder Care Contract = No Care Attitude

<p>Still owning an old SD PVR since 2007, it now finally decided to act up. I've paid my insurance premiums since I got it, which equates to about R4000 (3 new Explora's). Took it in to a dealer / agent in Bethlehem on 13 April 2017 and was told that they need to order the smart LNB and will phone me once they have it so I can get the Explora to replace the SD PVR through my insurance cover of the DCC. In the meantime I got a normal HD decoder. When I phoned again in May, I was told that they still don't have the smart LNB in stock, but they can't help me, because I don't have the DCC on my SD PVR and I'm not using my SD PVR anymore... I never requested for the insurance to be cancelled and in any case, at the time of loss/claim, I had cover. Dear DSTV, I contacted you on numerous occasions now to sort this out, but nothing, nada, zilch. I now demand that you arrange for my new Explora to be delivered to me with free installation. Thank you.</p>