MB
Marina B
1 reviews | Active since Oct 2016
02 Jul 2024, 17:32
Decoder broken under warranty
Again and again I have to tell people how bad you really are. The office staff utterly rude. I am sitting without a decoder since Thursday. I had to drive a 100km to take it there and today Tuesday another 100km because dstv was short staff and could not attend to my problem. Today the lady said at business hours today my decoder will work. Well it is 5.30 and it still not working and the gentleman said it could take up to 58 hours before it works. I am not allowed to get angry. I pay r1000 per month for this disgraceful service.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Jul 2024, 18:13Hi Marina Booysen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Jul 2024, 18:13
Official
Hi Marina Booysen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
MB
Marina B's updateReviewer Update
03 Jul 2024, 14:36Till now nobody phoned or gixed my decode. I had to drive 200km for the decoder and waisted r140 airtime speaking to DSTV staff. I have to pay but got no view. Such a bad company
MB
Marina B's update03 Jul 2024, 14:36
Reviewer Update
Till now nobody phoned or gixed my decode. I had to drive 200km for the decoder and waisted r140 airtime speaking to DSTV staff. I have to pay but got no view. Such a bad company