Decoder blues

<p>I visited the offices of DSTV in Goodwood earlier in the June month with the purpose of changing my option. I was informed that I must come during my billing period which is 24th of each month. I visited them agin on 24 June as advised, I informed them that I want to take out the extra view. I told them that I want both my TV to play the same channel. I was given a pin code to use. When I tried to punch this code at home it said its incorrect. This resulted in my view being blocked. I went again to their offices and I was told because I have removed the extra view, the PVR code is searching for this other TV. I then asked them to remove it completely. I also informed them about this pin code in which I got error message it is incorrect. I was told it was reset I will not experience any problems. I came home punched the code again it says it was incorrect and the other TV was not working. I went again to their offices and I was told that the pin code they gave is the correct one. Also they rest it and I will not experience any problems. I went back again but experience the same problem with the TV that was not showing pictures and the pin code that was not working. I went again to their offices and I told them I want them to reinstate my previous option because I had wasted my time, money and energy visiting their offices. I was told that I must an additional R80 which I paid. When I came punched the pin code which still said its incorrect. I again went to their offices and this time I wanted to speak to the manager. He apologised for the manner the staff has handled my query. He told me because my coder is old it would difficult to take me to my previous option. I told him each time I visited their offices I had the decoder with me, no one told me that if I change the option, I would not be able to go back to my original option. I was made even to pay an additional amount.Based on this long story I want DSTV to replace my decoder. Because of the distorted information my decoder is not working properly </p>