RT
Rebecca T
1 reviews | Active since Dec 2018
21 Feb 2023, 14:43
Decoder blocked
They have developed a way of robbing us saying I didn't change my previous decoder so I received sms say I owe R409.00 today my decoder is disconnected again after I made a call and being told I owe R847.29 . I asked how do I owe a decoder I am not using, if that's the case why block the decoder that's being paid for via debit transfer. I'm very dissatisfied with this company they need a competitor
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
21 Feb 2023, 14:49Hi Rebecca Tlali,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Feb 2023, 14:49
Official
Hi Rebecca Tlali,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
RT
Rebecca T's updateReviewer Update
21 Feb 2023, 16:03Hello Peter you are the only Team that opens companies doors, I've been struggling to get satisfaction since day 1 everytime I send a message I get auto response when talking to consultants phone cuts off and none of them returns my call. Just now I spoke to Yonela she did a great job she even told me about DStv contract which sounded tempting, after agreeing to take it unfortunately I can't get a document of my 24 months contract I want it she said they don't have but I want my contract.
Thank you Great 🍵 Team 🙌🙏
Thank you Great 🍵 Team 🙌🙏
RT
Rebecca T's update21 Feb 2023, 16:03
Reviewer Update
Hello Peter you are the only Team that opens companies doors, I've been struggling to get satisfaction since day 1 everytime I send a message I get auto response when talking to consultants phone cuts off and none of them returns my call. Just now I spoke to Yonela she did a great job she even told me about DStv contract which sounded tempting, after agreeing to take it unfortunately I can't get a document of my 24 months contract I want it she said they don't have but I want my contract.
Thank you Great 🍵 Team 🙌🙏
Thank you Great 🍵 Team 🙌🙏
DStv (MultiChoice)'s replyOfficial
21 Feb 2023, 17:05Hi Rebecca,
Thank you for taking the time out to inform us about the great service you received from Yonela. As we continue to improve our service offering, feedback like yours is extremely valuable. Thank you for the positive feedback.
Kind regards,
DStv: Hello Peter Team
Thank you for taking the time out to inform us about the great service you received from Yonela. As we continue to improve our service offering, feedback like yours is extremely valuable. Thank you for the positive feedback.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Feb 2023, 17:05
Official
Hi Rebecca,
Thank you for taking the time out to inform us about the great service you received from Yonela. As we continue to improve our service offering, feedback like yours is extremely valuable. Thank you for the positive feedback.
Kind regards,
DStv: Hello Peter Team
Thank you for taking the time out to inform us about the great service you received from Yonela. As we continue to improve our service offering, feedback like yours is extremely valuable. Thank you for the positive feedback.
Kind regards,
DStv: Hello Peter Team
Best regards,