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michael L
1 reviews | Active since Mar 2009
31 Jan 2018, 16:36
Deceptive Information
Information of programs is very often incorrect. Martin: Not martin but another program Midsomer ******s: New Series isn't New but a repeat of previous episodes. FOR THE THIRD TIME Many times the recording of Programmes often stop before the end in spite of me setting 10 minutes end time Many descriptions of an episode are totally incorrect.
We pay an exorbitant amount
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
01 Feb 2018, 08:40Dear Michael
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Feb 2018, 08:40
Official
Dear Michael
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Feb 2018, 15:28Good day Michael
Thank you for sending us your query.
We understand that you find repeats frustrating. The main reason programmes are repeated is to give other customers a chance to see something they might have missed. Or to record on their PVRs a show they might have missed.
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – DStv Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Regarding programming, please check the safety net setting on your decoder, via these steps - Help button > scroll to settings user preferences > then select recordings and change the time to 10min for before and after.
For incorrect synopsis, kindly send the screen shot of the programme, the channel number, date and time. This will be referred to the content team.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply01 Feb 2018, 15:28
Official
Good day Michael
Thank you for sending us your query.
We understand that you find repeats frustrating. The main reason programmes are repeated is to give other customers a chance to see something they might have missed. Or to record on their PVRs a show they might have missed.
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – DStv Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Regarding programming, please check the safety net setting on your decoder, via these steps - Help button > scroll to settings user preferences > then select recordings and change the time to 10min for before and after.
For incorrect synopsis, kindly send the screen shot of the programme, the channel number, date and time. This will be referred to the content team.
Kind regards
Dinah
Best regards,