gM
gary M
1 reviews | Active since Nov 2017
27 Dec 2017, 14:41
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I took out the dstv compact package on a month-to-month basis, to pay and purchase the package every month I can afford to pay. Initially I took out the package and i paid R346, but opted to take the R20 insurance on my dstv account as well, so in total I am suppose to pay R385 which I am more than happy to pay. I went to pay my dstv account today, and was told that I must pay a total of R434.36, because I am in arrears of a specified amount and I had to pay reconnection fees, which is totally obsured! I specifically took out the dstv on a month-to-month basis, so that my family and myself can get the dstv when i can afford to pay for it and now these ****** charged me extra beacuse i did not pay when they needed me to pay. I will never recommended any family member or friend to do business with dstv. All they want to do is rip you from every last cent you have! ******!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Dec 2017, 16:32Dear Gary Magerman
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Dec 2017, 16:32
Official
Dear Gary Magerman
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Jan 2018, 14:19Good day Gary Magerman
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice before the next payment date that they will not be using the service for the upcoming month.
Should this not be done the subscriber will be liable for any additional cost accumulated on the account.
To schedule your upgrades, downgrades or suspension of services. You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Our records indicate that you have been advised on the billing on your account.
Feel free to contact us should you require any further assistance.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply01 Jan 2018, 14:19
Official
Good day Gary Magerman
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice before the next payment date that they will not be using the service for the upcoming month.
Should this not be done the subscriber will be liable for any additional cost accumulated on the account.
To schedule your upgrades, downgrades or suspension of services. You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Our records indicate that you have been advised on the billing on your account.
Feel free to contact us should you require any further assistance.
Regards
Rupert
Best regards,