SS
Sumantha Singh-Veerasamy
1 reviews | Active since Jul 2020
01 Jul 2020, 12:54
Debits without authorization
Dstv has debited my account without my authorization. Upon complaining in May they confirmed that due to a system error my account was activated in error. I was promised a refund. I never got my refund and I was debited again in June. I want my money refunded in full. VERY BAD CUSTOMER SERVICE
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
01 Jul 2020, 13:16Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Jul 2020, 13:16
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Jul 2020, 14:29Hi Sumantha,
On behalf of MultiChoice, I would like to apologise for the inconvenience caused to you.
As per our telephonic conversation, your DStv account was auto-reconnected by our system on the 30th of April 2020 and we have reversed all the starting from the 30th of April to date.
We have also created a refund totaling R572.00 (R173.00 and R399.00) for the debit orders.
Once approved by our Accounts Team, the money will be deposited in your bank account.
Regards
Kagiso
On behalf of MultiChoice, I would like to apologise for the inconvenience caused to you.
As per our telephonic conversation, your DStv account was auto-reconnected by our system on the 30th of April 2020 and we have reversed all the starting from the 30th of April to date.
We have also created a refund totaling R572.00 (R173.00 and R399.00) for the debit orders.
Once approved by our Accounts Team, the money will be deposited in your bank account.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply01 Jul 2020, 14:29
Official
Hi Sumantha,
On behalf of MultiChoice, I would like to apologise for the inconvenience caused to you.
As per our telephonic conversation, your DStv account was auto-reconnected by our system on the 30th of April 2020 and we have reversed all the starting from the 30th of April to date.
We have also created a refund totaling R572.00 (R173.00 and R399.00) for the debit orders.
Once approved by our Accounts Team, the money will be deposited in your bank account.
Regards
Kagiso
On behalf of MultiChoice, I would like to apologise for the inconvenience caused to you.
As per our telephonic conversation, your DStv account was auto-reconnected by our system on the 30th of April 2020 and we have reversed all the starting from the 30th of April to date.
We have also created a refund totaling R572.00 (R173.00 and R399.00) for the debit orders.
Once approved by our Accounts Team, the money will be deposited in your bank account.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Jul 2020, 14:30Hi Sumantha,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hello Peter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Jul 2020, 14:30
Official
Hi Sumantha,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hello Peter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hello Peter Team
Best regards,
SS
Sumantha Singh-Veerasamy's updateReviewer Update
01 Jul 2020, 14:35Thank you for the quick response! I appreciate your assistance.
SS
Sumantha Singh-Veerasamy's update01 Jul 2020, 14:35
Reviewer Update
Thank you for the quick response! I appreciate your assistance.