Debitoder on demand

On 2/8/17 we app**** for price lock (ref ********** /I12 - MI Daboa), on 4/8/17 spoke to Ntambo - Ref ********** /I15, on 17/8/17 they instal our explora, on 18/8/17 we exchange our PVR in Bloemfontein for a second explora. On 31/8/17 I received an sms that tells me that R4340.95 will be deducted from our bank account on 3/9/17. I immediatly call DSTV spoke to Kaylene Kruger - Ref ********** - she told me that there is a miscalculation on my account, she will send an email. so that they can fix it. On 4/9/17 I spoke again with DSTV (Chedvan - Ref889240/i98) He told me that he will lift the debit order, so that I can pay my account cash and he will also let the finance department know to correct the mistake on our account. Ons 4/9/17 they deduct the R4340.95 from our bank account. Our customer number is ********** I would like to tell everybody that I am highley dissapointed in the service that DSTV gave me. They advertise that you can get a explore for only R959 per month for the comfourt of TV in your house, but then this is how they handle their clients. I really think that it is not the way to handle your clients. I did ask if DSTV can send me an statement of the account and they told me that it is not possible. How on earth can you just deduct R4340.95 from a clients bank account without any approval. So I asked the bank to reverse the debit order.