debiting my account without my permission.

What a bunch of *********** staff you have, 3 months later and no one can resolve my query, you debit my account without my permission but time to refund me all my Bank chargers and debit returns no one can help, everyone says we will call you or Team Leader will call our Manager will call 3 months and nothing..i pay them on the 19th via EFT which I do every month on the 21st the debit my account and a day later they cancel my services saying I am behind with payment but they were paid, now the staff members and T/L says they don't know why it happened because they can see that I paid, and they don't know why my account was debited, is there anyone who knows how to run that Circus? than I have to call them to activate my viewing and I spend no less than 23min on a call every time I call, and all they say is sorry we cant return your call if your airtime runs out, I am going to the Ombudsman to lay a complaint and to twitter, I have had it.