Hellopeter
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1 reviews | Active since Dec 2016

01 Feb 2017, 14:24

debiting my account for amounts that i dont owe

<p>i am on an annual subscription and dstv decided last october to charge me without my permission, tried calling the call centre a few times and they keep giving me the run around, can someone from dstv please explian how you take monie form people accounts without permission and without reason</p>

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Feb 2017, 15:16
Official

Dear Umair Jassat

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Feb 2017, 15:45
Official

Good day Umair

Reference is made to our telephone conversation. We are liaising with our finance team and we'll provide you with feedback.

Thank you

Girly

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Feb 2017, 15:53
Official

Good day Umair

As per our telephone conversation regarding your account. We confirm that the billing issue has been resolved. We have forwarded an updated statement to your email.

Do not hesitate to contact us again , should you need help.

Warm regards

Girly

's update28 Feb 2017, 06:40
Reviewer Update

hi girly, its been a month now and i havent received a statement, payment needs to be made.

can you please advise where the statement has been sent. i wait your urgent reply

's update01 Mar 2017, 15:41
Reviewer Update

hi

please note that i havent received anything, can you please send it again to **********

i can send u screenshots of my email server that no email from dstv has come

it doesnt take so long

i will not pay until i receive a statement