Debiting my account

Good day,

I am so ****ed off with DSTV. I have a Price Lock, R949.00 package which I subscribed to in June 2016 (Explora 1)and was then installed. I have had endless problems since then. Nevertheless, on the 31st of October 2017 someone from the Price Lock dept called me and asked if i would be interested in the Explora 2A, i told him no because i have a Price lock deal already. He then advised me that i can get an Explora 2,for R79 extra per month, which i can then have installed and activated as an extra view. I had an installer come and we did this. He also advised that i would only pay R79 extra per month. After installation was done i was told that there is two price lock accounts active on my name. i told them to immediately cancel it and collect their decoder. They assured me that it has been cancelled and changed to a R79.00 per month decoder price lock deal and that i shoudn't be worried. However, on the 27th of November my account was debited with an amount of R3358.04, i got the shock of my life. I called DSTV and was told i have two price lock accounts active on my name. I advsised the lady that i cancelled it and she says she could see. I demanded a refund and was told that my call was escalated to the price lock dept. it is now the 5th of December, i haven't had one call from DSTV advising what is going on. I have called numerous times during the last week and each time i must hear the turnaround time is 48 hours. i need my money refunded back into my account immediately. this is unacceptable.