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Kirsten A

1 reviews | Active since Feb 2012

09 Apr 2017, 09:48

Debited twice in error

<p>I was Debited on the 2nd of April twice by DSTV. I received an sms to say the money would be in my account within 3 days. It is now the 9th of April, how is it they can take my money so quickly but when it comes to returning it they will take days. I called the contact centre where I was told (by very nice lady) that it would take 7-14 working days. I am a single woman and need this money. 874 is a lot of money. </p>

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Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Apr 2017, 09:01
Official

Dear Kirsten

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Apr 2017, 12:22
Official

Good day Kirsten

It was not possible to get hold of you today to discuss your query telephonically.

Please provide your MultiChoice customer or identity number for further assistance. Once I receive the required information, I will look into your query and provide you with the feedback.

Kind regards

Dinah

DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Apr 2017, 10:35
Official

Good day Kirsten

I still could not get hold of you today.

Please respond back with the required information for further assistance.

Kind regards

Dinah

KA
Kirsten A's update12 Apr 2017, 11:22
Reviewer Update

Hi Dinah, apologies and thank-you for trying to get in touch. Mhy contact number is ********** 369 and ID is ********** 139083

DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Apr 2017, 11:33
Official

Dear Kirsten

We've tried once more to get hold of you.

Please do contact us if you require any further assistance.

Best regards

Dinah