Debited twice and no refund

On the 30th of January 2015, Multichoice debited my account with R1515 for my premium subscription. I called and asked for my money to be paid back and I was assured that I'd have the payment reversed. After 5 working days I called again and I was told a different reason why I was debited twice. I called numerous times and got different timelines and attitudes. Why is it easy for Multichoice to take money from my account and difficult for them to refund me? I work in the regulatory space for a financial institution and this is *****! <br> <br> I want my money back and I will be paying cash henceforth because you seem to abuse people's bank accounts. Invest in your call centre agents, they need to give us same answers not tell us different stories. Im so disappointed in the service especially where payments are concerned. Multichoice must be investigated for *****!