cV
christel V
1 reviews | Active since Jan 2015
12 Apr 2015, 22:54
debited to much money and no tv
We have the R799 explorer deal. They deducted R1450, we reverse the money and paid R800 at checkers. For the last 5 days we had to phone every day to switch the tv on as it gets suspended. We spend at leased 45 min on the phone to sort it out. The dstv admitted they are at fault. it is now 10.30 on a Sunday it hapend again and now the call centre state they will only switch it on, on Monday morning.
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DStv (MultiChoice)'s replyOfficial
13 Apr 2015, 11:07Hello stelladiedericks,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
According to our records you have been assisted by one of our agents and your service has been activated.
We also confirm that the debit order that collected on the 2 April 2015 was return from the bank on the 8 April 2015.Payment R800.00 is reflects on your account.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
According to our records you have been assisted by one of our agents and your service has been activated.
We also confirm that the debit order that collected on the 2 April 2015 was return from the bank on the 8 April 2015.Payment R800.00 is reflects on your account.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply13 Apr 2015, 11:07
Official
Hello stelladiedericks,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
According to our records you have been assisted by one of our agents and your service has been activated.
We also confirm that the debit order that collected on the 2 April 2015 was return from the bank on the 8 April 2015.Payment R800.00 is reflects on your account.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
According to our records you have been assisted by one of our agents and your service has been activated.
We also confirm that the debit order that collected on the 2 April 2015 was return from the bank on the 8 April 2015.Payment R800.00 is reflects on your account.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert