Debited R1695.66 for a R949 fixed contract

<p>I opted for the price lock package of R949 on the 5th of November, firstly delivery took for ever and when it arrived the LNB was missing from the package.</p> <p>The consultant said as soon as it is installed I must call the call centre to cancel the old premium package, which I had already paid for on the 1st of November. I called and the agent said all is in order they transfered the money I paid for the Premium package to the price locked package and I would only need to pay R849 this month.</p> <p> </p> <p>I got notification from the bank that R1695.66 was debited by Multichoice from my account.</p> <p> </p> <p>Who gives them the right to debit my account with whatever amount they want?</p> <p> </p> <p>The call centre consultant tells me this morning they need to reverse and put R657.80 back into my account and will take up to 7 days, so now I must wait 7 days for an error they made.</p> <p> </p> <p>Such poor service that is all I can say, absolutely ridiculous. The credit department needs to call me aswell before refersal can take place, which I have not received a call yet either.</p> <p> </p> <p>Lisa Thiel</p> <p>ID - ********** 043083</p>