Debited my account with R2230 this month.

MUltichoice debited my account with R2230 this month when my normal subscription is between R700-R800 <br> I spoke to Sedonia last week who promised to get back to me. never did. Shene last week promised to get back to me and never did. both calls took over 45min on my personal cell phone. I then spoke to supervisor Roland Naicker who was doing a thorough investigation. calling for phone records etc etc. he promised to get back to me regarding the refund yest evening and never did. today nobody at the call centre can give me his contact details or his boss contact details so I cannot even report him to his boss. it would appear that at multichoice with so many people working there where nobody knows anyone and nobody can transfer customers to anyone people don't have to do their jobs or get back to clients. because there is no recourse, no accountability. you cannot report anyone to anyone. and in the middle of it all I have been over charged by R1500 odd this month with money I cannot afford. and nobody can help me.