NS
Nicola S

1 reviews | Active since Apr 2017

11 Apr 2017, 09:24

DEBITED MY ACCOUNT TWICE/Empty Promises/Still my account has not been credited!!!!!!!!!!!!!!!!!!!

<p>DSTV Debited my account twice this month, which is obviously a mistake made on there side.</p> <p>I have been trying to sort this out now for more then a week and still the issue has not been resolved!</p> <p>I NEED MY MONEY BACK , as we work on a budget and I cant afford to sit and wait for you to rectify the mistake, All I have received is empty promises, and NO SERVICE! C'mon DSTV-sort your bad service out and pay me back my money! You had NO right to debit my account twice- Today is the 11th and still my account has not been credited!</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Apr 2017, 09:34
Official

Dear Nicola Steenkamp

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Apr 2017, 14:18
Official

Good day Nicola

Thank you for taking my call today.

As discussed, you have been assisted and the query is now resolved.

Please do contact us if you have any queries.

Kind regards

Dinah